How we collect, use, and protect your personal information
Last updated: 15th January 2026
freshlinehubum Ltd is the data controller responsible for your personal data. We are registered in England and Wales with company registration number 35715968. Our registered address is 222 Park Road, Cardiff, CF6T 9KQ, Wales, United Kingdom.
We collect and process various types of personal data to provide our restaurant technology review and consultation services. The data we collect includes information you provide directly to us and information we gather automatically when you use our website.
Personal information you provide to us includes your name, email address, phone number, restaurant name, and any details you share in contact forms or consultation requests. We also collect payment information when you purchase our services, though this is processed securely through third-party payment providers.
Technical data we collect automatically includes your IP address, browser type, device information, pages visited, time spent on our website, and referring website. This technical data collection helps us improve our website performance and understand how visitors interact with our content.
We use your personal data to provide our restaurant technology review and consultation services effectively. This includes responding to your enquiries, scheduling consultations, delivering review reports, and providing ongoing support as part of our service offerings.
We use of your data extends to improving our services through analysis of how customers interact with our reviews and recommendations. This helps us enhance our platform evaluation methods and develop more relevant content for restaurant owners seeking technology solutions.
Marketing communications may be sent to existing customers about relevant new reviews, platform updates, or service enhancements. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
Essential cookies are necessary for our website to function properly and cannot be disabled. Analytics cookies help us understand how visitors use our website so we can improve the user experience. Marketing cookies enable us to show relevant advertisements and measure the effectiveness of our advertising campaigns.
For detailed information about the cookies we use, please refer to our Cookie Policy which provides comprehensive information about each type of cookie, its purpose, and duration.
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
Third-party services we use include website hosting, email marketing platforms, payment processors, and analytics providers. These services are carefully selected and contractually bound to protect your personal data according to applicable data protection laws.
We may disclose your personal information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Customer enquiry data is typically retained for three years to enable follow-up support and service improvements.
Consultation and service delivery records are kept for five years to provide ongoing support and maintain service quality records. Marketing communications data is retained until you unsubscribe or request deletion.
Technical and analytics data is typically retained for two years to enable long-term website improvement and performance analysis. When data retention periods expire, we securely delete or anonymise your personal information.
Under UK and EU data protection law, you have several rights regarding your personal data. You have the right to access your personal information and receive a copy of the data we hold about you. You can request correction of any inaccurate or incomplete personal data.
You have the right to request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the original purpose or if you withdraw consent. You can also request restriction of processing or object to processing of your personal data in specific situations.
If you have provided consent for data processing, you have the right to withdraw that consent at any time. You also have the right to data portability, allowing you to receive your personal data in a structured format or have it transmitted to another data controller.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, secure hosting environments, and regular security assessments.
Access to personal data is restricted to authorised personnel who need the information to perform their job functions. All staff receive data protection training and are bound by confidentiality agreements.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We continuously review and update our security practices to maintain the highest level of protection possible.
Your personal data may be transferred to and processed in countries outside the UK and European Economic Area. When such transfers occur, we ensure appropriate safeguards are in place to protect your personal data, including adequacy decisions or standard contractual clauses approved by the European Commission.
Service providers we use may process data in various jurisdictions, but we ensure they provide adequate protection for your personal information through contractual obligations and compliance with international data protection standards.
If you have any questions about this privacy policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us using the following information:
For privacy-related enquiries, email us at [email protected] or call us at +44 2913620918 during our business hours (Monday to Friday, 9:00 to 18:00).
You can also write to us at our registered address: freshlinehubum Ltd, 222 Park Road, Cardiff, CF6T 9KQ, Wales, United Kingdom. We will respond to your privacy enquiries within 30 days.
If you are not satisfied with how we handle your personal data or our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulatory authority.
You can contact the ICO through their website at ico.org.uk, by telephone on 0303 123 1113, or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email (if you have provided an email address) or by posting a prominent notice on our website.
We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information. The date at the top of this policy indicates when it was last revised.
Your continued use of our services after any changes to this privacy policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of our services and contact us to discuss your concerns.